Shipping & Returns
At Montaser Cosmeceuticals, we are dedicated to the long-term health and vitality of your skin. If our product is not perfect for you, we will gladly accept your return for a full refund within 30 days of purchase.*
- $15 AUD for all Australia locations
- 3-5 business days Australia wide (up to 7 business days for remote locations)
Within New Zealand:
- $20 AUD for all New Zealand locations
- 4-7 business days New Zealand wide (up to 10 business days for remote locations)
Other than Australia & New Zealand:
- $35 AUD for all international locations
- 10-15 business days (up to 20 business days for remote locations)
- Estimated delivery times of 3-10 business days for metro areas of major cities, excluding any time in Customs
- May be subject to delay due to causes outside of Australia Post’s control
- Consumers in charge of all import taxes, customs duties and fees.
- Times vary depending on your location
- 30 days Within Australia
- 100% satisfaction guarantee within 30 days of purchase* is required for refunds
- Original proof of purchase is required
How to return an item
Returns without an authorization will not be accepted.
- Register for a return using customer service email email@example.com
If you purchased from an international distributor or a Montaser Cosmeceuticals stockist, please contact them directly for assistance
Our Customer Service team will be in touch with you shortly.
Outside of Australia:
It is the responsibility of the customer to arrange their return’s shipment to our facility before a refund or exchange can be processed. We highly recommend a shipping method that offers tracking upon receipt. Follow the instructions provided in your email, or for further assistance please email firstname.lastname@example.org