Shipping & Returns

At Montaser Cosmeceuticals, we are dedicated to the long-term health and vitality of your skin. If our product is not perfect for you, we will gladly accept your return for a full refund within 30 days of purchase.*



Within Australia:

  • $15 AUD for all Australia locations
  • 3-5 business days Australia wide (up to 7 business days for remote locations)


Within New Zealand:

  • $20 AUD for all New Zealand locations
  • 4-7 business days New Zealand wide (up to 10 business days for remote locations)


Other than Australia & New Zealand:

  • $35 AUD for all international locations
  • 10-15 business days (up to 20 business days for remote locations)
  • Estimated delivery times of 3-10 business days for metro areas of major cities, excluding any time in Customs
  • May be subject to delay due to causes outside of Australia Post’s control
  • Consumers in charge of all import taxes, customs duties and fees.
  • Times vary depending on your location



  • 30 days Within Australia
  • 100% satisfaction guarantee within 30 days of purchase* is required for refunds
  • Original proof of purchase is required

How to return an item

Returns without an authorization will not be accepted.


  1. Register for a return using customer service email

If you purchased from an international distributor or a Montaser Cosmeceuticals stockist, please contact them directly for assistance


Within Australia:

Our Customer Service team will be in touch with you shortly.

Outside of Australia:

It is the responsibility of the customer to arrange their return’s shipment to our facility before a refund or exchange can be processed. We highly recommend a shipping method that offers tracking upon receipt. Follow the instructions provided in your email, or for further assistance please email